Evaluation of Hotel Performance Indicators and Human Resources Management Parameters in Epirus, N.W. Greece (Conference presentation)
Nasi, K./ Fillipidis, K./ Anastasiou, S./ Νάση, Κ./ Φιλιππίδης, Κ./ Αναστασίου, Σ.
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Nasi, K. | en |
| dc.contributor.author | Fillipidis, K. | en |
| dc.contributor.author | Anastasiou, S. | en |
| dc.contributor.other | Νάση, Κ. | el |
| dc.contributor.other | Φιλιππίδης, Κ. | el |
| dc.contributor.other | Αναστασίου, Σ. | el |
| dc.date.accessioned | 2016-06-15T14:10:33Z | - |
| dc.date.available | 2016-06-15T14:10:33Z | - |
| dc.identifier.citation | International Conference on Contemporary Marketing Issues (ICCMI) 13 – 15 June 2012 Thessaloniki, Greece | - |
| dc.identifier.uri | http://195.251.240.227/jspui/handle/123456789/1276 | - |
| dc.description | Άρθρο Συνεδρίου--ΑΤΕΙΘ, 2012 | - |
| dc.format.extent | 409Kb | - |
| dc.relation.ispartof | International Conference on Contemporary Marketing Issues (ICCMI) | - |
| dc.rights | Default License | - |
| dc.rights | Το τεκμήριο πιθανώς υπόκειται σε σχετική με τα Πνευματικά Δικαιώματα νομοθεσία | - |
| dc.rights | This item is probably protected by Copyright Legislation | - |
| dc.source.uri | http://195.251.240.227/jspui/handle/123456789/1176 | - |
| dc.source.uri | http://www.mba.teithe.gr/wp-content/uploads/courses/ICCMI2012CONFERENCEPROCEEDINGS.pdf | - |
| dc.subject | Human Resources Management practices | en |
| dc.subject | Ανθρώπινου δυναμικού πρακτικές διαχείρισης | el |
| dc.subject | Hotels | en |
| dc.subject | Ξενοδοχεία | el |
| dc.subject | Organizational performance | en |
| dc.subject | Οργανωτική απόδοση | el |
| dc.subject | Communication | en |
| dc.subject | Ανακοίνωση | el |
| dc.subject | Greece | en |
| dc.subject | Ελλάδα | el |
| dc.title | Evaluation of Hotel Performance Indicators and Human Resources Management Parameters in Epirus, N.W. Greece | en |
| heal.type | conferenceItem | - |
| heal.type.en | Conference presentation | en |
| heal.dateAvailable | 2016-06-15T14:11:33Z | - |
| heal.language | en | - |
| heal.access | free | - |
| heal.recordProvider | Σχολή Διοίκησης και Οικονομίας / Τμήμα Διοίκησης Επιχειρήσεων | el |
| heal.publicationDate | 2012-06 | - |
| heal.bibliographicCitation | Nasi, K., Fillipidis, K., & Anastasiou, S., 2012, 'Evaluation of Hotel Performance Indicators and Human Resources Management Parameters in Epirus, N.W. Greece', ICCMI, 13 – 15 June 2012 Thessaloniki, Greece, Alexander Technological Educational Institute (ATEI) of Thessaloniki, Thessaloniki, pp. 617-621. | en |
| heal.abstract | In a customer oriented industry like the the hospitality industry, it is vital that human resources are propelry managed and skilled so as to preserve the customer’s experience and maintain the hotel’s operation and profitability. The purpose of this paper is to measure performance indicators of Hotels in Epirus region in NW Greece. Data was collected randomnly from a number of category A and B Hotels (n=31) using a telephone and internet survey. Most of the hotels did not have a recorded voice message. The majority of the staff excibited excellent response – communication manners and an overall satisfactory level of communication skills. All hotels had an internet site and advertisements but most of them had a very low response rate to email requests for online reservation. Staff’s level of English Language comminication skills over the phone was quite satisfactory in all of the hotels of our survey. A lower level of foreign language skills was exhibited regarding French and German. The results indicated that hotels should improve their Human Resources Management (HRM) policies and strategy in order to improve their services to potential customers inquiring for a booking. This improvement could be mediated with HRM policies such as resourcing, training and development with positive outcomes in employee skills and employee behaviour. | en |
| heal.publisher | Alexander Technological Educational Institute (ATEI) of Thessaloniki, Department of Marketing | en |
| heal.publisher | Bucks New University | en |
| heal.fullTextAvailability | true | - |
| heal.conferenceName | International Conference on Contemporary Marketing Issues (ICCMI) | en |
| heal.conferenceItemType | full paper | - |
| heal.type.el | Δημοσίευση σε συνέδριο | el |
| Appears in Collections: | ICCMI (2012) | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Nasi_Fillipidis_Anastasiou_Evaluation of Hotel Performance Indicators.pdf | 409.17 kB | Adobe PDF | View/Open |
Please use this identifier to cite or link to this item:
This item is a favorite for 0 people.
http://195.251.240.227/jspui/handle/123456789/1276
This item is licensed under a Creative Commons License
