Eureka! Institutional Repository

In today's environment, the uncertainty in which the various companies are called upon to operate is constantly increasing. Crisis Management, as well as the risks involved, is a constant challenge for all businesses in the modern environment. In particular in the sensitive health sector, they occur without being predictable most of the time and directly affect the health and level of sustainability of citizens. It is understood that mechanisms are needed to allow a roadmap for dealing with crises and risks in order to reduce the consequences of such a situation. One such health crisis is also the recent SARS-COV-2 coronae pandemic and the COVID-19 disease it causes. The characteristics of the virus, combined with the modern way of life, have created a difficult equation for solving the crisis and/or reducing its spread to all levels of society. The aim of this work is to present the concept, the characteristics of the crisis and the impact it has through the development of the pandemic on businesses. The impact of crises on the sector and health organizations will be presented and plans and strategies will be proposed, and the impact of crises will be mitigated. Through this approach, the contribution to an organization will also be highlighted by maintaining a quality system that can help the organization cope better with emergencies, crises and risks arising.