Expanding the e-service quality concept to include customer participation and intercustomer support in e-service provision.
Christou, Evangelos/ Sigala, Marianna/ Σιγάλα, Μαριάννα/ Χρήστου, Ευάγγελος
| Institution and School/Department of submitter: | ΤΕΙ Θεσσαλονίκης |
| Issue Date: | 2008 |
| Citation: | Sigala, M. & Christou, E.(2008). Expanding the e-service quality concept to include customer participation and intercustomer support in e-service provision.. Πρακτικά συνεδρίου από 3ο International Conference on Services Management που διεξήχθη σε Philadelphia, U.S.A. Φορέας διεξαγωγής Penn State University, School of Hospitality Management, U.S.A., Institute for International Management and Technology, and the Business School of Oxford Brookes University, UK International Conference on Services Management, Philadelphia, 2008 |
| Description: | Δημοσιεύσεις μελών--ΣΔΟ--Τμήμα Εμπορίας και Διαφήμισης, 2008 |
| URI: | http://195.251.240.227/jspui/handle/123456789/4540 |
| Appears in Collections: | Δημοσιεύσεις σε Περιοδικά |
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