Revisiting competencies for hospitality management : contemporary views of the stakeholders

Abstract

The portfolio of the hotel management competencies that graduates are required to posses seems to be central to the success of hospitality management education. In the past, a large number of researchers have examined the issue of hospitality management competencies and its implications for hospitality education. The present paper is aimed at investigating the management competencies required by graduate trainees in the hotel industry according to the views of the general managers of top Greek hotels and recent graduates of hospitality management courses. The survey outcomes are compared with those of three other similar studies that took place in three different countries. “Soft skills” were found to be among the most important competencies required by employers and recent graduates