Aspects of CRM systems employed by export  companies in Thessaloniki area

Aspects of CRM systems employed by export companies in Thessaloniki area

Sarmaniotis, Christos/ Papaioannou, Eugenia/ Assimakopoulos, Costas/ Παπαϊωάννου, Ευγενία/ Σαρμανιώτης, Χρήστος/ Ασημακόπουλος, Κώστας

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DC Field	Value	Language
dc.contributor.author	Sarmaniotis, Christos	el
dc.contributor.author	Papaioannou, Eugenia	el
dc.contributor.author	Assimakopoulos, Costas	el
dc.contributor.other	Παπαϊωάννου, Ευγενία	el
dc.contributor.other	Σαρμανιώτης, Χρήστος	el
dc.contributor.other	Ασημακόπουλος, Κώστας	el
dc.date.accessioned	2015-07-03T09:12:33Z	el
dc.date.accessioned	2018-02-27T18:18:34Z	-
dc.date.available	2015-07-03T09:12:33Z	el
dc.date.available	2018-02-27T18:18:34Z	-
dc.date.issued	2010	el
dc.identifier	http://www.teicm.gr/logistics/images/logisticsdocs/icsc2010/fullabstracts/5_6_ICSC2010_054_Sarmaniotis_et_al.pdf	el
dc.identifier.citation	Olympus International Conference on Supply Chains, Katerini, Greece, 2010	el
dc.identifier.citation	Sarmaniotis, C., Papaioannou, E., Assimakopoulos, C. (2010), Aspects of CRM Systems Employed by Export Companies in Thessaloniki Area, in the 1st Olympus International Conference on Supply Chains, 01-02 Oct, 2010, Katerini, Greece.	el
dc.identifier.uri	http://195.251.240.227/jspui/handle/123456789/4599	-
dc.description	Δημοσιεύσεις μελών--ΣΔΟ--Τμήμα Εμπορίας και Διαφήμισης, 2010	el
dc.description.abstract	The purpose of this study is to investigate the degree of adoption and the implementation dimensions of customer relationship management systems (CRM) employed by export Greek companies in the area of Thessaloniki. CRM features which could influence customer satisfaction, loyalty, retention and repurchase intention have been examined. Moreover, it was extracted that when information technology is set, some marketing variables are written down in the CRM system of the enterprise.	el
dc.language.iso	en	el
dc.relation.ispartof	1st Olympus International Conference on Supply Chains	el
dc.rights	Attribution-NonCommercial-ShareAlike 3.0 Greece	el
dc.rights	Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Παρόμοια Διανομή 3.0 Ελλάδα	el
dc.subject	Services, Customer	el
dc.subject	Εξυπηρέτηση, Καταναλωτική	el
dc.subject	Export management companies	el
dc.subject	Εταιρείες διαχείρισης εξαγωγών	el
dc.subject	CRM (Customer relationship management)	el
dc.subject	Διαχείριση πελατειακών σχέσεων	el
dc.subject.lcsh	Export trading companies--Greece--Thessaloniki	el
dc.subject.lcsh	Εταιρείες εξαγωγικού εμπορίου--Ελλάδα--Θεσσαλονίκη	el
dc.subject.lcsh	Πελατειακές σχέσεις--Διοίκηση	el
dc.subject.lcsh	Customer relations--Management	el
dc.title	Aspects of CRM systems employed by export companies in Thessaloniki area	el
dc.type	Conference Article	el
heal.type	other	el
heal.type.en	Other	en
heal.dateAvailable	2018-02-27T18:19:34Z	-
heal.language	el	el
heal.access	free	el
heal.recordProvider	ΤΕΙ Θεσσαλονίκης	el
heal.fullTextAvailability	true	el
heal.type.el	Άλλο	el
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Aspects of CRM systems employed by export companies in Thessaloniki area

Sarmaniotis, Christos/ Papaioannou, Eugenia/ Assimakopoulos, Costas/ Παπαϊωάννου, Ευγενία/ Σαρμανιώτης, Χρήστος/ Ασημακόπουλος, Κώστας