The aspects of e-Banking Report in Greece and a linguistic approach (Bachelor thesis)
Solomonidou, Anna/ Chanis, Konstantinos
It is obvious that technology has transformed the banking industry. Nowadays e-banking brings your bank to your computer or smartphone screen, thus drastically reducing the cost for both the clients and the banks. This new channel of banking product and services distribution has many advantages, its adoption, however, involves risks which have to be effectively managed. For the bank to remain competitive in this new environment, e-banking should become one of its strategic goals, and it has to invest in quality online customer support services. Innovation and the application of best practices along with investment in electronic systems security offer competitive advantages to the banks that embrace them, therefore creating leaders in the Internet banking area. The banking industry has realized the importance and the effect of the Internet on the operation and competitiveness of banks, and for that reason e-banking is now considered essential for every bank. Even though the use of the Internet and e-banking in Greece is still fairly limited, Greek banks have generously invested in e-banking systems.
| Institution and School/Department of submitter: | Σχολή Διοίκησης και Οικονομίας / Τμήμα Λογιστικής και Χρηματοοικονομικής |
| Keywords: | E – Banking;Internet banking;Mobile banking;Phone banking;e - Banking in Greece |
| URI: | http://195.251.240.227/jspui/handle/123456789/11419 |
| Table of contents: | Abstract ........................................................................................................................................................... 2 Acknowledgments ............................................................................................................................................ 3 Table of Contents ............................................................................................................................................. 4 Introduction ...................................................................................................................................................... 7 Chapter 1 .............................................................................................................................................................. 8 1.1 The definition of e-banking ...................................................................................................................... 8 1.2 History and evolution of e-banking ......................................................................................................... 8 1.3 E-banking classification ........................................................................................................................... 9 1.3.1 Telephone Banking .......................................................................................................................... 10 1.3.2 Internet (Online) Banking ............................................................................................................... 10 1.3.3 Mobile Banking ................................................................................................................................ 11 Chapter 2 ............................................................................................................................................................ 11 2.1 The services offered by e-banking ......................................................................................................... 11 2.2 The services offered by the Internet banking ....................................................................................... 11 2.2.1 Financial transactions ...................................................................................................................... 11 2.2.2 Transfers within the bank ............................................................................................................... 11 2.2.3 Domestic and international remittances ........................................................................................ 12 2.2.4 Loan payments ................................................................................................................................. 12 2.2.5 Credit cards payments ..................................................................................................................... 12 2.2.6 Payments to the State ....................................................................................................................... 12 2.2.7 Public Corporations and Organizations (DEKO) bill payments ................................................. 13 2.2.8 Payments for fixed and mobile telephony ...................................................................................... 13 2.2.9 Insurance payments ......................................................................................................................... 13 2.2.10 Payments to third-parties .............................................................................................................. 13 2.2.11 Bulk payments – Payrolls .............................................................................................................. 13 2.2.12 Status of orders .............................................................................................................................. 13 2.2.13 Commissions for transactions ....................................................................................................... 14 2.2.14 Information transactions ............................................................................................................... 14 2.2.15 Accounts’ information ................................................................................................................... 14 The aspects of e-Banking: Report in Greece and a linguistic approach 5 Anna Solomonidou – Konstantinos Chanis 2.2.16 Cards’ information ........................................................................................................................ 14 2.2.17 Information on checks ................................................................................................................... 14 2.2.18 Information on loans ...................................................................................................................... 14 2.2.19 Applications .................................................................................................................................... 14 2.2.20 Support services ............................................................................................................................. 15 2.3 The services offered by Phone banking................................................................................................. 15 2.4 The services offered by Mobile banking ............................................................................................... 15 2.4.1 Available applications from the banks ........................................................................................... 16 2.4.1.1 Piraeus Bank ................................................................................................................................. 16 2.4.1.2 National Bank of Greece............................................................................................................... 17 2.4.1.3 Eurobank ....................................................................................................................................... 17 2.4.1.4 Alpha Bank .................................................................................................................................... 18 Chapter 3 ............................................................................................................................................................ 19 3.1 Advantages and disadvantages by using e-banking ............................................................................. 19 3.2 Advantages and disadvantages of e-banking services.......................................................................... 19 3.3 Benefits for banks ................................................................................................................................... 19 3.3 Disadvantages for banks......................................................................................................................... 21 3.4 Benefits for customers............................................................................................................................. 21 3.5 Disadvantages for customers ................................................................................................................. 22 Chapter 4 ............................................................................................................................................................ 23 4.1 E-banking security .................................................................................................................................. 23 4.2 Opportunities and threats ...................................................................................................................... 23 4.2.1 General security policies .................................................................................................................. 23 4.2.2 Strengthen of e-banking services. ....................................................................................................... 24 4.3 The step to OTP devices ......................................................................................................................... 25 4.3.1 Algorithms for producing OTP ...................................................................................................... 26 4.3.2 Advantages of OTP devices ............................................................................................................. 27 4.3.3 Distribution & activation ................................................................................................................ 27 4.4 Threats and risks by using e-banking ................................................................................................... 27 4.4.1 Threats which a user may deal with ............................................................................................... 27 4.4.1.1Sniffers ............................................................................................................................................ 27 4.4.1.2 Key Loggers ................................................................................................................................... 28 The aspects of e-Banking: Report in Greece and a linguistic approach 6 Anna Solomonidou – Konstantinos Chanis 4.4.1.3 Banker Trojan ............................................................................................................................... 28 4.4.1.4 Phishing .......................................................................................................................................... 28 4.5 Bank’s suggestions for the users ............................................................................................................ 29 Chapter 5 ............................................................................................................................................................ 30 5.1 Analysis results of Eurostat .................................................................................................................... 30 5.1.2 Methodology ..................................................................................................................................... 30 5.2 Individuals 16-24 years old .................................................................................................................... 32 5.3 Individuals 25-54 years old .................................................................................................................... 33 5.4 Males and females 16-74 years old ........................................................................................................ 34 5.5 Individuals depending on formal education ......................................................................................... 35 Chapter 6 ............................................................................................................................................................ 37 6.1 EMPIRICAL RESEARCH – QUESTIONNAIRE .............................................................................. 37 Conclusions and overall estimations for the future of e-banking ............................................................. 42 Appendix ........................................................................................................................................................ 44 Book references ............................................................................................................................................. 51 Electronic references .................................................................................................................................... 51 |
| Appears in Collections: | Πτυχιακές Εργασίες |
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| Solomonidou-Chanis-Bachelor-thesis_Library.pdf | 2.78 MB | Adobe PDF | View/Open |
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