Επικοινωνία και συγκρούσεις στο χώρο της δημόσιας διοίκησης (Master thesis)
Τσαντούκα, Μαρία
This essay deals with the communication and conflicts of the employees in
Public Administration, the point that these concepts converge and how they interact.
There will be an attempt to study the emotional intelligence of the employees as a
factor in strengthening or weakening both of the above concepts, communication and
conflicts and how they can be effectively addressed if there is emotional intelligence
among employees.
This essay consists of two parts. In the first part we will deal with the theoretical
background and in the second with the research. In the theoretical part, in the
bibliographic review we will study the terms of communication, conflict and
emotional intelligence separately so as to create a complete picture of their
definitions, their types, their theories and their functions. At the same time we will
formulate the research case, which will be whether interpersonal relationships,
empathy and communication are related to tension and conflict resolution.
In the second part of the essay we will focus on the research methodology and
on the objectification and functionality of the concepts, we will compile our research
tool for the specific task, which will be the questionnaire and we will deal with the
sampling and the analysis of these questionnaires. At the same time we will define
the purpose and the case of research and we will refer to its methodology.
In the last two chapters of the essay, we will be analyzing the data, abstracting
conclusions of the questionnaire and will be discussing about the inferences and the
possible alternatives that will come out of this research
Institution and School/Department of submitter: | Σχολή Διοίκησης και Οικονομίας / Τμήμα Διοίκησης Επιχειρήσεων |
Keywords: | δημόσια διοίκηση;επικοινωνία;είδη επικοινωνίας;συγκρούσεις;μορφές συγκρούσεων;public administration;communication;types of communication;conflicts;types of conflicts |
Description: | Μεταπτυχιακή εργασία--ΣΔΟ-Τμήμα Διοίκησης Επιχειρήσεων, 2018—10060 |
URI: | http://195.251.240.227/jspui/handle/123456789/11876 |
Appears in Collections: | Μεταπτυχιακές Διατριβές |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
Tsantouka.pdf | 5.49 MB | Adobe PDF | View/Open |
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