Eureka! Institutional Repository

This essay deals with the communication and conflicts of the employees in Public Administration, the point that these concepts converge and how they interact. There will be an attempt to study the emotional intelligence of the employees as a factor in strengthening or weakening both of the above concepts, communication and conflicts and how they can be effectively addressed if there is emotional intelligence among employees. This essay consists of two parts. In the first part we will deal with the theoretical background and in the second with the research. In the theoretical part, in the bibliographic review we will study the terms of communication, conflict and emotional intelligence separately so as to create a complete picture of their definitions, their types, their theories and their functions. At the same time we will formulate the research case, which will be whether interpersonal relationships, empathy and communication are related to tension and conflict resolution. In the second part of the essay we will focus on the research methodology and on the objectification and functionality of the concepts, we will compile our research tool for the specific task, which will be the questionnaire and we will deal with the sampling and the analysis of these questionnaires. At the same time we will define the purpose and the case of research and we will refer to its methodology. In the last two chapters of the essay, we will be analyzing the data, abstracting conclusions of the questionnaire and will be discussing about the inferences and the possible alternatives that will come out of this research