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This dissertation examines the way conflict management takes place inside an organization and specifies the issue, by bringing in the foreground, conflict management in Secondary Education units. Thus, after the introduction, the first chapter of the study displays a few important definitions concerning the main subject, the conflicts inside a working environment (or in a school) are categorized and the beneficial or detrimental effects on staff are described. The second chapter of the study concerns the conflict management by the organization’s manager, since his role considered being crucial for the working environment he/she manages. Therefore, the roles he can perform are presented, the skills he ought to use in order to make the organization effective, as well as the methods he can apply for a better handling of the conflicts being raised inside the organization. In the third chapter, the analysis of conflict management enters a deeper level and the role of a school head is presented. Work climate development is part of the wider conflict management subject, the kind of management one can find are also presented, the causes that usually bring up conflicts and how a school unit can come up with a conflict against an external environment factor. Finally, in the same chapter there are presented multiple conflict adjustment techniques as well as empirical studies on the specific subject. In the fourth chapter, the study took place with its results exported, is presented. It is described the method applied as well as the sample used and finally many percentages and graphs. In the end, this study closes with its conclusions, its references and the annex, in which the questionnaire used is displayed.