Eureka! Institutional Repository

Patients’ satisfaction from nuclear medicine services has not been explored in Greece to date. The purpose of this study is to investigate the quality of services provided by a nuclear medicine department to patients undergoing cardiac scintigraphy in terms of their satisfaction with the various dimensions of quality. A study was conducted on 100 patients in a nuclear medicine department, using a structured questionnaire drawn from previous research (Aletras, et al., 2007). Patient satisfaction was assessed both global and in specific dimensions, such as appointments programming, arrival and waiting for the examination, the examination process and the departure from the doctor's office. The level of patient satisfaction with the nuclear medicine department was high, in terms of factors related to waiting for an examination, the surrounding area of the doctor's office and the general atmosphere, cleanliness and comfort of the examination area, but also from the way which were dealt with by health professionals, as well as by the way they were served by the rest of the staff. Satisfaction levels were moderate to low in terms of access to the service and lower concerning the time between the date of closing the appointment and the date of the examination. The most important determinants, which accounted for 66.5% of the total patient satisfaction level, were medical staff, nursing staff, appointment procedures and their overall level of health. Future research is needed to obtain larger and more representative samples of the population in order to confirm the findings of this study.