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The purpose of this research is to examine the degree of satisfaction of the permanent nursing staff of the Emergency Department of the General Hospital of Gennimatas for the provided health services based on the current situation. The quantitative method with a questionnaire was used. The questionnaire was based on the questionnaire of Mr. Mpogiatzidis, which explores the following five dimensions on the basis of Servqual: tangible data, reliability, security response and empathy. The research involved the 50 employees in the ED unit of the hospital. The data analysis was performed with SPSS 21. The results showed that the response, security, reliability and empathy that characterize the supervisor were rated higher than the functionality of the premises, equipment and elegance of the ED facilities. From the correlation analysis it was found that there is a statistically significant correlation between all these variables, with the exception of the relationship between empathy and tangible data. From the factor analysis that was conducted, it was found that special importance is given to the response, behaviour, empathy and reliability of the supervisor, as well as those elements that characterize the supervisor in his/her cooperation and interaction with nurses. At the same time, however, emphasis is given to the tangible elements, to the timely and satisfactory provision of services by the ED. In addition, no effect of the demographics of the nurses (gender, age, marital status, level of education, and years of service) upon the views expressed by the respondents was found. Overall, the research indicated the need for functional upgrading of the ED premises, but also the existence of a quality corporate culture in ED that includes all aspects of the service delivery process. However, further research in patients who come to the ED of the hospital is needed.