Eureka! Institutional Repository

Management has been described as a social process that involves responsibility for the financial and efficient planning and regulation of the operation of a business and the fulfillment of specific objectives. Total Quality Management, or TQM (Total Quality Management), is a set of management practices throughout the organization, designed to ensure that the organization meets or exceeds customer requirements. Effective health management is essential for the creation of a high-performance healthcare system. The key to effective management is leadership and professional training of staff. Despite the large number of studies on nursing staff satisfaction, the influence of organizational commitment, leadership behavior, and education level have received little attention from health professionals. In the present written work we will attempt to study the views of the nursing staff of the Hippocrates General Hospital of Thessaloniki on the proper functioning of the organization and the practices that follow, whether human resources are properly managed, the organization's strategic planning and vision implemented in management employees. Our conclusions showed that employees are not satisfied with the organization's human resources management and training programs that the organization promotes.