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Purpose: The main objective of the research is to assess the levels of work stress among the employees of the Hellenic Customs Service, as well as to identify the reasons that cause it. In addition, the aim of the research is to correlate the factors of work stress with the levels of burnout that will be identified in the staff of the Service. The target of the paper is to advance with proposals to deal with both occupational stress and burnout, and therefore the improvement of the Service's working environment. Methodology: The research was based on the cross-sectional quantitative study method, as this can examine the relationship between determinant and outcome at a specific time, which is none other than the time of measurement for each research participant. The research methodology was based on a questionnaire for management standards for occupational stress, as defined by the British Health and Safety Executive (Health and Safety Executive, 2003), while the Maslach Burnout Inventory was used to investigate occupational burnout. – MBI (C. Maslach et al. 1997). The questionnaires were distributed to the private online group of customs officials on Facebook, which has 2,044 members and the fully and correctly completed questionnaires amounted to 225 (9.8% of the list of serving officials). Results: The results of the research aim to highlight the importance of the various stressors, leading to useful conclusions for both the Service and its staff. The research shows that the burdened factors of work stress are in "Demands", "Change" and "Control", with causes inherent to the job as it is mentioned within literature (workload, physical conditions, shift status, role ambiguity, responsibility, etc.). Regarding burnout, low scores were recorded in the Emotional Exhaustion and Depersonalization factors. These low scores seem to be related to the low scores of work stress factors. Proposals: Regarding the fact that the outcome of the research is based on literature and work practices, a series of proposals are listed to deal with the factors of work stress and burnout, as they were identified.