Eureka! Institutional Repository

The objective of this dissertation is to discuss the degree of influence of Information and Communication Technologies (ICT) and more specifically of new edged technologies, like Artificial Intelligence in the Tourism sector and in the area of Hospitality and Hotel Management. These technologies and in particular the appearance and tremendous development of Internet influenced very heavily these sectors, thus, making them the privileged medium for emerging innovative concepts and techniques, which boosted the tourism product and influenced decisively the customers, who responded positively by formulating new attitudes, behaviors and perceptions, which in turn interacted with the new technologies and implemented more user-friendly services of hospitality and developed new concepts, tools and products in this sector.