Conceptualising the measurement of service quality and TQM performance for hotels: the HOSTQUAL model
Sigala, Marianna/ Christou, Evangelos/ Χρήστου, Ευάγγελος/ Σιγάλα, Μαριάννα
| Institution and School/Department of submitter: | ΤΕΙ Θεσσαλονίκης |
| Issue Date: | 2002 |
| Publisher: | University of Zagreb, Faculty of Economics and Business Zagreb |
| Citation: | Christou, E., Sigala, M. (2002). Conceptualising the measurement of service quality and TQM performance for hotels: the HOSTQUAL model.. Acta Turistica 14, (2). Διαθέσιμο σε: http://www.cabdirect.org/abstracts/20033012429.html;jsessionid=3B8A35CAD708DC3A0A0A1D04224E90E9 (Ανακτήθηκε 13 Ιουλίου 2015). Journal: Acta Turistica, vol 14, no 2, 2002 |
| Abstract: | This paper explains the various aspects of service quality and total quality management in hospitality organizations. In addition, an innovative model (the HOSTQUAL) that can be used for defining the extent to which the implementation of a total quality programme in a hospitality service firm meets the desired objectives, is conceptually developed and proposed. |
| Description: | Δημοσιεύσεις μελών--ΣΔΟ--Τμήμα Εμπορίας και Διαφήμισης, 2002 |
| URI: | http://195.251.240.227/jspui/handle/123456789/4451 |
| ISSN: | 0353-4316 |
| Other Identifiers: | http://www.cabdirect.org/abstracts/20033012429.html;jsessionid=3B8A35CAD708DC3A0A0A1D04224E90E9 |
| Appears in Collections: | Δημοσιεύσεις σε Περιοδικά |
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