Rating TQM, service quality and hotel business performance : empirical assessment of the HOSTQUAL model

Christou, Evangelos/ Sigala, Marianna/ Χρήστου, Ευάγγελος/ Σιγάλα, Μαριάννα


Institution and School/Department of submitter: ΤΕΙ Θεσσαλονίκης
Issue Date: 2001
Citation: Sigala, M. & Christou, E. (2001). Rating TQM, service quality and hotel business performance: empirical assessment of the HOSTQUAL model. in Annual European Council for Hotel, Restaurant and Institutional Education (EuroCHRIE) Conference, “Trends and Challenges for Hospitality and Tourism”. που διεξήχθη σε Brig, Switzerland. Φορέας διεξαγωγής University Centre Cesar Ritz
Annual European Council for Hotel, Restaurant and Institutional Education (EuroCHRIE) Conference, “Trends and Challenges for Hospitality and Tourism”, Brig, 2001
Description: Δημοσιεύσεις μελών--ΣΔΟ--Τμήμα Εμπορίας και Διαφήμισης, 2001
URI: http://195.251.240.227/jspui/handle/123456789/4527
Item type: other
Submission Date: 2018-02-27T18:19:24Z
Item language: el
Item access scheme: free
Institution and School/Department of submitter: ΤΕΙ Θεσσαλονίκης
Appears in Collections:Δημοσιεύσεις σε Περιοδικά

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