Rating TQM, service quality and hotel business performance : empirical assessment of the HOSTQUAL model
Christou, Evangelos/ Sigala, Marianna/ Χρήστου, Ευάγγελος/ Σιγάλα, Μαριάννα
| Institution and School/Department of submitter: | ΤΕΙ Θεσσαλονίκης |
| Issue Date: | 2001 |
| Citation: | Sigala, M. & Christou, E. (2001). Rating TQM, service quality and hotel business performance: empirical assessment of the HOSTQUAL model. in Annual European Council for Hotel, Restaurant and Institutional Education (EuroCHRIE) Conference, “Trends and Challenges for Hospitality and Tourism”. που διεξήχθη σε Brig, Switzerland. Φορέας διεξαγωγής University Centre Cesar Ritz Annual European Council for Hotel, Restaurant and Institutional Education (EuroCHRIE) Conference, “Trends and Challenges for Hospitality and Tourism”, Brig, 2001 |
| Description: | Δημοσιεύσεις μελών--ΣΔΟ--Τμήμα Εμπορίας και Διαφήμισης, 2001 |
| URI: | http://195.251.240.227/jspui/handle/123456789/4527 |
| Appears in Collections: | Δημοσιεύσεις σε Περιοδικά |
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