Assessment of training quality in hospitality industry : an exploratory model

Valachis, Ioannis/ Christou, Evangelos/ Maroudas, Leonidas/ Sigala, Marianna/ Σιγάλα, Μαριάννα/ Βαλάχης, Ιωάννης/ Μαρούδας, Λεωνίδας/ Χρήστου, Ευάγγελος


Institution and School/Department of submitter: ΤΕΙ Θεσσαλονίκης
Keywords: Skills training;Κατάρτιση δεξιοτήτων;Ποιότητα υπηρεσιών;Service quality
Issue Date: 2008
Publisher: ReasearchGate
Citation: EuroCHRIE Congress: 2020 Vision for Hospitality & Tourism, Dubai, 2008
Valachis, I., Christou, E., Maroudas, L., Sigala, M.(2008). Assessment of Training Quality in Hospitality Industry: An Exploratory Model. Πρακτικά συνεδρίου από 26ο EuroCHRIE Congress: 2020 Vision for Hospitality & Tourism που διεξήχθη σε Dubai, United Arab Emirates. Φορέας διεξαγωγής Emirates Academy.: ReasearchGate.
Abstract: Research into hospitality training field has been focused on the subjects of training need assessments, training evaluation models, training within organizational frameworks and useful training techniques. Despite the significance of the above aspects, no significant afford has been made in the field of training quality and particularly in defining those service quality related features that the training designers should bare in mind. Although SERVQUAL is a scale applicable to all services, in the case of hospitality industry that consists of complex processes and various ‘moments of truth’ through various encounters to be included in the procedure of service quality evaluation. The present paper proposes a model describing an approach on how services in the hospitality industry could be improved through enhanced targeted training of human resources
Description: Δημοσιεύσεις μελών--ΣΔΟ--Τμήμα Εμπορίας και Διαφήμισης, 2008
URI: http://195.251.240.227/jspui/handle/123456789/4595
Other Identifiers: file:///C:/Users/fenialazaridou/Downloads/546b48a90cf2397f7831b9cf.pdf
267548265_ASSESSMENT_OF_TRAINING_QUALITY_IN_HOSPITALITY_INDUSTRY_AN_EXPLORATORY_MODEL
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