Organizational Key Success Factors for Implementing SCM/ERP Systems to Support Decision Making

Abstract

This paper reports the findings of on-going research into SCM/ERP systems implementation issues and discusses the role of DSS in ERP and SCM environments. A part of the research consists of reviewing several reported cases of ERP systems implementations in SCM environments. The meta-analysis of all these cases revealed, firstly, that decision support provided by ERP is questionable. Secondly, it was found that the critical factors for successful implementation of ERP systems fall into two main categories: technological and organizational. However, the organizational, cultural and human aspects of the implementation process seem to be more important than the technological ones as far as the successful implementation of SCM/ERP systems is concerned.