Eureka! Institutional Repository

Introduction: The quality of health services is difficult to determine and measure. The nature of healthcare is complex, as many participants with different interests and ethical issues add difficulty to providing it. Therefore, the quality of healthcare requires a multidimensional definition that meets the various needs and expectations of those concerned about their healthcare. Purspose: The purpose of this research was to investigate the Quality of Management in health care units and more specifically in the Pathological Department of the General Hospital of Thessaloniki G. Papageorgiou, as well as the factors that affect it. Material and Methods: This is a prospective study. The sample of the study consisted of 108 hospital employees - 81 nurses and 27 doctors. For data collection a specific registration form was used. Data analysis was performed with the statistical package Statistical Package for Social Sciences (SPSS) ver.20. Results: 76.9% of the study population were women. Most people were at the age-groups 26-35 years: 33.3% and 36-45 years: 34.3%. Overall, employees declared neutrality in terms of their overall job satisfaction (Aver. = 121, S.D. = 1.55). From the factors investigated, the dimension that concerns the relations with the colleagues gathered a complete degree of satisfaction (Aver. = 17.47, S.D. = 1.44), as well as the satisfaction from the nature of work (Aver. = 17.02, S.D. = 1.47). The dimension concerning the relations with the boss and the supervision showed a full degree of satisfaction (Aver. = 16.29, S.D. = 1.81). The dimension concerning communication was characterized by neutrality (Aver. = 14.34, S.D. = 1.49), as well as the dimension related to achievement - recognition (Aver. = 12.2, S.D. = 1.61). The privileges-benefits of the employees gathered the greatest degree of dissatisfaction (Aver. = 11.87, S.D. = 1.64), as well as the operating conditions of the organization (Aver. = 11, 11, S.D. = 1.55). They also expressed dissatisfaction with the possibilities for promotion (Aver. = 11.04, S.D. = 1.44). Finally, the dimension that examines wage earnings gathered the lowest scores, declaring the great dissatisfaction of employees (Aver. = 9.79, S.D. = 1.48). Conclusions: Quality reflects the degree of satisfaction of specific requirements or standards of consumers and providers. In the field of health services, quality is related to the levels of structures, their processes and results. In addition, an employee who is satisfied with the services he receives during his work, can also provide high quality services to the company's customers.